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Our girl Sheeka returned home to us yesterday, right where she belongs. We can't thank you enough for the peace of mind that you have given us in knowing that our family member was treated with dignity and respect. The way in which she was returned home in her beautiful urn with her name so carefully engraved on top, her paw print and with the special touch of the card you enclosed, we can tell that she was ever so carefully looked after. It means the world to us to know that she was cared for even after we could no longer be with her and thank you for that from the bottom of our hearts.
I did a lot of research when the time came to say goodbye to my beloved kitty(s). Ming was sent to you and I choose the ceramic urn with the kitty on top. To my surprise my vet called asking to email a picture of her so you could paint the urn to match her! It was a comfort to me more than you'll ever know. Only two months later I had to say goodbye to her brother. This time I didn't buy an urn. There was enough room inside Ming's to nicely tuck Tai right beside her. They were litter mates in life for 16 years and now they rest together side by side where I can see them. Thank you for not treating them as just any other pet. They were my family and I truly appreciate your kindness and respect!!!!!??
Throughout the life of our beloved dog Meggie we have always known what we wanted to happen to her at the time of her passing. We wanted her to have special individual care and needed to know she would be treated with dignity, respect and that she would come back home to us.
Unfortunately that time came last week. We were recommended to Gateway by our local vet. I am writing to tell you that your company excelled in all our wishes and that the service we received was exceptional, with our special personal thank you to your client care specialist. She made our very difficult time so much easier with her compassion and attention to our needs.
With kind regards,
Andrew and Carole B.
Shadow sadly left this world extremely sudden and unexpectedly. Waves of emotions constant for me over the last week. I was so happy when I contacted my vet and asked where Shadow would be taken, and am I ever glad I did. I was able email my questions and concerns, call and edit my requests for Shadow, and the lady I spoke with (I didn't catch her name) was one of the nicest most sincere people I had the pleasure to speak with. My heart feels lighter today as I know Shadow is in the best of hands and was treated as if she were their own. Thank you for helping make this whole process that one little bit easier. We are blessed to have a fair well place like here for our loved ones.
I want to say thank you to Gateway for the beautiful urn for my loving best friend patties and for the card that you sent to me when I had her returned. Please know that I will miss her and you all helped with that. In time maybe I can love another as much as I love her.
Thank you for your kindness and compassion the awful day we had to say good-bye to our Ollie, family dog and center of attention in our household for almost 15 years. We just received the beautiful urn today along with the paw prints so nicely presented. It is a comfort to have him home again. Thank you for helping us say goodbye in an environment of such kindness and caring. xo Lily, Rachel & Olivia
Thank you Gateway for taking care of my beloved family, Alexandra(cat) of 19 years and Jake (golden retriever) of 14 years. Although I miss them both terribly I am happy that I have their ashes so that they can be buried with me when my time comes.
I just wanted to thank you for the amazing job you did with my cat Thumper. Words cannot express my gratitude for taking care of my sweet baby after I no longer could. I miss him every day but having him close to me helps in the healing process.
We had our beloved 15 years old Billy viewing and cremation at Gateway on May 24th, 2016. We missed him tremendously, but the fact we had a chance to see him for the last time, and take his ashes home afterwards has been very helpful during this time of sorrow. The staff at Gateway were very caring, compassionate and accommodated all of our wishes. Before the cremation Billy was carefully placed in his Igloo bed, with one of his toys, a treat and a letter printed together with our family photos as we had requested. Our little angel looked peaceful, as we had seen him many times before when he was sleeping in his bed. Billy we love and we miss you tremendously. You are no longer physically with us, but we take consolation reminiscing the happy moments we had together in the last 15 years.
We received the remains of our 13 year old Sheltie..Shelby..in a beautiful oak box with a glass to put his picture in. Thank you very much for providing your services at this sad time..Freddie/Joyce Pitz.